Healthcare is a customer service industry. Great customer service starts with taking a patient-centric perspective. Customers' live depends on the quality of healthcare provided and the daily interactions between staff and patients.
The relationship between a patient and healthcare company is often an individual's longest engagement with any business during his or her lifetime. Developing and nurturing this relationship requires a thorough understanding of patients' expectations and perceived value of their care during the healthcare customer service experience.
A helpdesk allows easy flow of out-patients, managing departments efficiently, patient appointments, doctor schedules, medical records, etc. to help to reduce queuing at the hospitals and optimize the hospital resources deployed to serve patients. It also supports in compiling complex documents that requires for submission of claims to different credit panels especially like CGHS, ECHS, DGEHS, NDMC, etc.
Every employee in a healthcare company is potentially a customer service representative - someone whose daily activities should be focused on improving the quality of care provided to patients. Some employees will interact with patients directly while others work in supporting roles (behind the scenes), but everyone should approach his or her job with a customer-service mindset.
We offer Dedicated Empathetic Help Desk for Hospitals that would help the facility build a strong bond and a stronger brand with the patients. We take care of patients' expenses that ultimately leads to the creation of �WOW' factor and helps the hospital to gain business in future and thus increase the revenue.
We are an expert in managing hospital front desk and backend operations by providing trained and experienced staff at hospital premises. Our Frontdesk staff handles inquiries in a courteous manner through a technique called "active listening".
Such improved communications based on a predictive marketing model result in building and sustaining trust and enhance value propositions.
